Can electronic performance support boost informal learning?

electronic performance support _ Consulo

Much has been written about the 70:20:10 model of learning which recognises that roughly speaking, 70 percent of learning happens on the job, 20 percent comes from colleagues and 10 percent from formal training courses. Less is known, however, about how Electronic Performance Support (EPS) can help staff with on-the-job training.

Electronic Performance Support systems (EPS), also called Business Process Guidance systems, are computer or mobile-device-based systems that improve productivity by providing access to information, advice and learning experiences within the day to day workflow. EPS is not the same as standard ‘help’ tools, which merely concentrate on supporting questions of functionality from within specific software applications – EPS is delivered within any application and can provide support for that application or process by linking to other relevant enterprise systems where necessary.

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